Cancellation & Refund Policy
Refund eligibility depends on project status, work already completed and the agreed service scope.
Before work starts
A cancellation request made before work begins may be eligible for a refund, subject to any non-refundable third-party costs already incurred for the project.
After work starts
Once work has begun, any refund is assessed against the work already completed, resources committed and third-party costs. Completed and delivered digital work is generally not refundable except where required by applicable law or separately agreed in writing.
Approved refunds
Once a refund is approved, CHeQ Digital will initiate/process the refund to the original payment method within 5–7 working days. After initiation, the time taken for the amount to reflect in the customer’s account may vary depending on the payment provider, payment method and bank processing timelines.
Refund support
For a cancellation or refund request, contact support@cheqdigital.shop or +91 7581804189 with your project/order reference and payment reference, where applicable.